Canceling an order in Magento 2 can be a bit confusing, especially if you’re new to the platform. However, once you understand the process, it’s quite straightforward. In this blog post, we’ll go through the steps of canceling an order in Magento 2 in detail, so you can easily do it yourself.
Step 1: Log into the Magento 2 backend
The first step in canceling an order is to log into the Magento 2 backend. To do this, go to the URL of your Magento 2 store, and add /admin to the end of the URL. For example, if your store’s URL is www.mystore.com, you would go to www.mystore.com/admin. Enter your login credentials, and you’ll be taken to the Magento 2 backend.
Step 2: Find the order you want to cancel
Once you’re in the backend, you’ll need to find the order you want to cancel. To do this, go to the Sales menu and select Orders. This will take you to a list of all the orders in your store. You can filter the orders by date, customer, or status, or you can search for an order by entering the order number or customer name in the search bar. Once you’ve found the order you want to cancel, click on it to open it.
Step 3: Change the status of the magento 2 cancel order
Once you’ve opened the order, you’ll see the order details on the right-hand side of the screen. You’ll see the status of the order at the top of the page, next to the order number. To cancel the order, you’ll need to change the status to “Canceled.” To do this, click on the drop-down menu next to the status, and select “Canceled.”
Step 4: Enter a comment
Once you’ve changed the status of the order to “Canceled,” you’ll need to enter a comment. This comment will be sent to the customer, and it will explain why the order has been canceled. It’s important to be honest and transparent in your comment, as it will help to prevent any confusion or frustration on the customer’s part. Once you’ve entered your comment, click on the “Save Comment” button.
Step 5: Refund the customer
If the customer has already paid for the order, you’ll need to refund them. To do this, go to the “Invoice” tab on the order page, and click on the “Credit Memo” button. This will open a new window, where you can enter the amount you want to refund and the reason for the refund. Once you’ve entered this information, click on the “Refund” button. The refund will be processed, and the customer will receive the money back.
Step 6: Notify the customer
Once you’ve canceled the order and refunded the customer (if necessary), you’ll need to notify the customer that their order has been canceled. To do this, go to the “Comments History” tab on the order page, and click on the “Notify” button. This will open a new window, where you can enter the email address of the customer and the message you want to send. Once you’ve entered this information, click on the “Send” button.
Step 7: Update the inventory
Finally, you’ll need to update the inventory to reflect the canceled order. To do this, go to the “Items” tab on the order page, and click on the “Return to Stock” button. This will return the products in the canceled order to your store’s inventory.
In conclusion, canceling an order in Magento 2 is a simple process that can be completed in a few steps. First, log in to the Magento 2 admin panel and navigate to the “Sales” menu. Next, select “Orders” and find the order that you wish to cancel. Then, click on the “Cancel” button and confirm the cancellation. It’s important to note that once an order is canceled, it can no longer be edited or processed. It’s also advisable to inform the customer about the cancellation and the reason for it. Additionally, you may need to refund the customer if the payment has already been processed. Overall, canceling an order in Magento 2 is a straightforward process that can be completed quickly and efficiently.
